airlines

the client

Our client, an Asian airline company, transports 25 million passengers and 1.5 million tonnes of cargo annually around the world. It operates over 1,000 flights a week to 60 countries. Databox provides mission-critical services to the client’s global data processing centre which is based in China.

the challenge

The client is legally obliged to retain paper ticket receipts for all worldwide flights for a duration of 7 years. In addition each ticket receipt must be quickly and reliably accessible (electronically or physically) to the client, sometimes within 2 hours. There are currently over 10,000 archive cartons of flight ticket receipts and other documentation.

the databox solution

Databox electronically catalogued the flight tickets by reference number and in chronological order. The tickets were then placed in archive cartons and labelled with a unique barcode for efficient retrieval. The cartons were then transported to Databox’s secure Data Facility where they are protected against fire and stored under safe conditions.
The client can access tickets by referring to an electronic cataloguing sheet and then placing an order using Databox’s online system. Once an order is received Databox’s staff locate the carton containing the required flight ticket and then scan the ticket for instant viewing online or deliver the physical ticket using our courier service. Databox also carries out confidential destruction of old tickets that are no longer legally required.

summary

• 01
  Quick, secure and convenient access to the client’s globally issued flight tickets, now stored in Databox’s state-of-the-art Data Facility in China. The speed of access for documents has been increased from three days to two hours.
• 02
  For the client, documents are no longer lost and the storage conditions and security measures have been significantly improved.
• 03
  The client has freed up valuable time for its staff by outsourcing the management of its ticket receipt to Databox. The client has also reduced the need to train its own staff in its own records management systems.
• 04
  The client’s documents are now centrally managed, consolidating all of its individual records management divisions into one centralised department.
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